The southwest airlines way by jody hoffer gittell the low cost model has become so ubiquitous today that its quite easy to f0rget that, when southwest airlines set up in 1971, its business model was quite revolutionary. Jody hoffer gittell is a professor of management at brandeis universitys heller school for social policy and management, where she teaches human resource management, operations management, and. Jody hoffer gittell is professor at brandeis universitys heller school for social policy and management. The low cost model has become so ubiquitous today that its quite easy to f0rget that, when southwest airlines set up in 1971, its business. The southwest airlines way audiobook by jody hoffer. Jody hoffer gittell the original low cost operator, southwest airlines is now one of the worlds most profitable airlines. The southwest airlines way book by jody hoffer gittell. The southwest airlines way book by jody hoffer gittell 2. If you look at southwest airlines, and i admire what th. Gittel, a university professor, explains that at southwest airlines, relationship building and collaboration arent just given lip service. Jody hoffer gittell management lessons from the worlds most profitable airline if you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book. Gerard arpey, ceo, american airlines through extensive research jody hoffer gittell gets to the bottom of what has sustained southwest airlines positive employee relatio. Now, the bestselling author explains how to apply those same principles in one of our nations largest, most important, and increasingly complex industries.
Based on professor jody hoffer gittells eight years of field research, this book explores southwests innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to. Gittel, a university professor, explains that at southwest airlines, relationship building and collaboration arent just given lip service theyre a condition of employment. Using the power of relationships to achieve high performance, and up in the air. If youve wondered whats behind southwest airlines uncommon success, wonder no more. She is executive director of the relational coordination research collaborative and author of the southwest airlines way 2005 and high performance healthcare 2009. There are numerous books published in the how to area.
The southwest airlines way audiobook jody hoffer gittell. Below are key excerpts from the book that i found particularly insightful. This book is an inspired and substantive account of how relational coordination. Access a free summary of the southwest airlines way, by jody hoffer gittell and 20000 other business, leadership and nonfiction books on getabstract.
Jody hoffer gittell, anna fields, mcgrawhill education. The southwest airlines way by jody hoffer gittell essay. If you look at southwest airlines, and i admire what they do, theyve been the most successful airline in the industry. Drawing on extensive research and interviews with frontline southwest employees, managers, and. In an industry with losses in the billions, southwest airlines has an unbroken string of 31 consecutive years of profitability. The southwest airlines way examines how the company uses highperformance relationships to create.
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Fortune magazine calls southwest airlines the most. See all books authored by jody hoffer gittell, including the southwest airlines way, and high performance healthcare. Through extensive research jody hoffer gittell gets to the bottom of what has sustained southwest airlines positive employee relations and high performance through good and bad times. In her groundbreaking book the southwest airlines way, jody hoffer gittell revealed the management secrets of the company fortune magazine called the most successful airline in.
Anyone who wants to understand how it works should read this book. The heller school faculty and researchers the heller. Jody hoffer gittell books list of books by author jody. The southwest airlines way gittell, jody hoffer on.
Jody hoffer gittell is professor of management at brandeis universitys heller school for social policy and management, executive director of the relational coordination research collaborative, and chief scientific officer of relational coordination analytics, inc. Get the key points from this book in less than 10 minutes. Gittel, a university professor, explains that at southwest airlines, relationship building and collaboration aren. The reader can easily see how basic practices based on internal values at southwest, such as, investing in leadership development and people have made such a big difference. In her groundbreaking book the southwest airlines way, jody hoffer gittell revealed the management secrets of the company fortune magazine called the most successful airline in history. Books by jody hoffer gittell heller school for social. The southwest airlines way by jody hoffer gittell essay sample. Based on professor jody hoffer gittells eight years of field research, this book explores southwests innovative. How the airlines can improve performance by engaging their employees. Using the power of relationships to achieve high performance. Description of the book the southwest airlines way. Download it once and read it on your kindle device, pc, phones or tablets. On our website we have put together a collection of the best books descriptions, testimonials, and feedback about the authors. Management lessons from the worlds most profitable airline.
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